Adobe Systems Pvt. Ltd. (Contractual Role via Infinite Computer Solutions Pvt. Ltd.)
|Technical Support Engineer
Noida, Uttar Pradesh, India
Summary
Technical Support Engineer with hands-on experience supporting Adobe Commerce (Magento 2) on Adobe Cloud Commerce in enterprise environments. Skilled in troubleshooting production and staging issues, performance bottlenecks, and deployment failures using New Relic, Cloud logs, Magento CLI, and SSH access. Strong knowledge of Adobe Commerce architecture, including GraphQL and REST APIs, custom modules, cron jobs, indexing, caching, and database operations. Experienced in diagnosing MySQL deadlocks, Redis/Valkey, Varnish, and Elasticsearch/OpenSearch–related issues with a root-cause-focused approach. Comfortable supporting headless commerce setups (Next.js, Contentful) while ensuring backend stability, security compliance, and version compatibility. Known for clear, empathetic customer communication and SLA-driven case handling aligned with Adobe best practices.